Xnet Security Technologies Limited Recruiting Customer Service Representative

Xnet Security Technologies Limited - We are an innovative & dynamic company that evolved from a team of dedicated professionals based in Europe and Nigeria. Established since 2003, we are currently Nigeria's largest vehicle tracking company, with over 50 fully qualified installation and recovery engineers nationwide.


We are recruiting to fill the below position:

Job Title: Customer Services Representative

Job Reference: Ref. No: CS/101 (HQ)
Location: Lagos

Department: Admin

Job Summary
Reporting to the Business Development Manager and serving as a member of the Senior Management Team (SMT), the customer service personnel shall:

Act as a liaison between our customers and the company, handling complaints, orders, account questions, billing issues, job schedules/cancellations, and other queries.
Be involved in the soft sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the Lagos headquarters.
Primary Responsibilities
Resolve customer complaints via phone, email, or social media
Use telephones to reach out to customers and verify sales and services information
Relate warmly with customers and ascertain their problems or reason for calling
Assist with placement of orders, refunds, or exchanges
Advise on company and services information
Work closely with the BDM to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction
Log all queries properly and escalate possible complaints to the concerned teams using effective tools
Take all possible measures to timely resolve customer's query and process them in accordance with our established procedures and policies
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Inform customer of deals and sales/product promotions
Utilize computer technology to handle high call volumes
Qualifications/Experience
A Bachelor's degree/HND in Marketing, Humanities or any other related discipline
Ability to manage time and stress
Multi-task, maintain a high standard of service and quality
A minimum of 2-3years work experience in a similar position
Must be based in Lagos
Possession of a valid driving license would be an advantage
Technical support expertise to handle customer complaints which requires prior computer handling skills
Interested candidates must also possess sufficient IT knowledge
Excellent communication, presentation & negotiation skills

How to Apply
Interested and qualified candidates should forward their applications and CV's to: hr@xnetnigeria.com using the role (Job Title) as the subject of the mail.

Note:
All applications MUST be accompanied by a cover letter (attached or pasted on the main body of the e-mail).
Candidates are also advised to save their CV's in their own real names
Failure to adhere to this will lead to automatic disqualification.
Only shortlisted candidates will be invited for interview.
Application Deadline 30th April, 2015